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Order Question

To check the status of your order, please log into your account and you can track as your order moves from processing to shipping. If you know your order has shipped, you can track your packages through the shipping confirmation you received via email, or by logging into your account here click My Orders, and then clicking on the order you would like to track. If you do not have an account or did not receive a shipping confirmation email, please contact our customer service department by calling 02 9425 5000 or use the contact Us form here.
If for some reason you need to cancel your order, please call 02 9425 5000 immediately after placing your order, and we'll do everything we can to accommodate your request. to give you the best service our automated process fills orders extremely quickly, so unfortunately the time window for changes or cancellations is very short.

Please Note: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
We hope you are happy with your purchase, but if not, contact us within 30 days. Simply fill out the contact form and note you would like to return a product, stating the reason for wanting to return. Please note: the return policy (as noted in the terms and conditions - section 11) apply to purchases made at fullcirclehome.com.au only and that goods are sold on a non-returnable, non-refundable basis. Full Hircle Home Australia is not responsible for any shipping costs associated with returns. If you have purchased your product from another website or retailer, please contact that retailer directly.
We stand by our products and issue free replacements for any item that has a manufacturing damage, defect, or other seller related issue. to report defective or damaged merchandise, please fill out our contact form here within 5 business days of receipt of the goods.
OUR PRODUCTS ARE MADE WITH FORM, FUNCTION AND SUSTAINABILITY IN MIND. HOWEVER, WE DO NOT OFFER A SPECIFIED PRODUCT WARRANTY. IF YOU FEEL THAT YOU HAVE A RECEIVED A DAMAGED OR DEFECTIVE PIECE OF MERCHANDISE PLEASE FILL OUT OUR CONTACT FORM HERE.
Orders placed on www.fullcirclehome.com.au can be shipped AUSTRALIA WIDE. Full Circle Home AUSTRALIA uses AUSTRALIA POST as their primary shipping vendor. lead times are subject to AUSTRALIA POST and Full Circle Home AUSTRALIA cannot guarantee delivery, below are the expected delivery windows.

  • VIC Metro - Within 2 business days
  • VIC Country - Within 5 business days
  • Rest of Australia - Within 3-6 business days

Orders placed on Saturday or Sunday will be processed the following Monday. While most orders process and ship within 2 business days, please allow up to 5. You will receive a shipping confirmation with tracking upon shipment.
shipping rates are $8.95 per order. THIS IS A FLAT RATE SO IT DOES NOT MATTER HOW MANY ITEMS YOU ORDER. If the shipping address provided at the time of purchase is incorrect and/or a package is returned, additional shipping fees MAY apply.

COMPANY QUESTIONS

The name Full Circle comes from our philosophy that a product's life cycle should be cyclical rather than linear. Products made from materials that come from the earth can have long, functional lives, and then return from where they came, rather than collecting in a landfill. Learn more about who we are and what we stand for here.
Country of origin can be found on all Full Circle packaging, most products are "Responsibly made in China". Full Circle was launched by our four co-founders while living abroad in China. Many of our products use bamboo, cellulose and loofah, all raw materials which grow in China. We are involved in everything from raw materials sourcing (we have personally been to the loofah farm, and met the bamboo growers, for example) to production, to distribution. Check out our products section to understand more about our responsible practices.
Full Circle products are available online, in national chains and independent shops. To find the store nearest you, visit our store locator or contact us at sales.consumergoods@dksh.com
Full Circle Home is active on Facebook & Instagram and Pinterest.

Not Finding What You're Looking For?

If you have a question that you can't find an answer to on our site, please contact our customer service department. We would love to hear from you!

Email: sales.consumergoods@dksh.com

Telephone:  +61 2 9425 5000